We all face situations in our lives that cause us concern and emotional pain. Sometimes we can sort these out ourselves. Other times we may require special consideration—especially when our jobs and personal lives are affected.
SeaCoast Health provides a full range of Employee Assistance Programs. We have excellent resources for employees, managers and supervisors who encounter distress, concern and productivity issues in a comfortable, confidential place with compassionate and highly trained staff members who understand what you’re experiencing.
SeaCoast Health provides assessment, short-term counseling and referral services in a stress-free environment for the following:
Crisis - adjustment to loss
Partner/family relationship problems
Need to make an appointment?
Frequently Asked Questions
What kind of problems does EAP address?
Our EAP provides early, professional help for many issues you, your family and other families like you may be experiencing, including but not limited to:
Major shifts in job responsibilities
Death of family member or friend
Friend or coworker with serious personal problem
Employees having difficulty getting along
Critical incident stress management
Legal or financial difficulties
Major illness or chronic health problem
Troubling alcohol or drug use
Any sources of emotional distress or pain
How do I decide whether to seek counseling?
Even if you are not sure your situation is appropriate for EAP counseling, you may call and consult with a counselor, confidentially and at no cost.
Are most people nervous about getting counseling?
Many people assisted through the EAP had never been involved in any type of professional counseling and didn’t know what to expect. It is normal for a person to be anxious prior to his or her first visit. You may find it helpful to speak with a counselor over the phone prior to your first meeting. The counselor can help you relax and feel more comfortable. After all, counseling is just a conversation.
What happens in the sessions?
The counselor will help you identify your problem and ensure you get the help you need. Counseling sessions are typically held at our office but we will accommodate clients through phone sessions if desired. You may find resolution after one or two sessions. Through your EAP program, you have access to up to eight sessions.
If you and your counselor both believe you would benefit from additional help from a professional with more specialized skills, the counselor will help you select the resource that best meets your needs and remain available for further support, planning and follow-up.
What if I am not sure if I need help?
Seeking help from a professional counselor is a very personal decision. But if you are even considering seeking services, now may be the time. A confidential call to consult with a counselor may help you decide, and there’s no cost or obligation to continue.
Is the program really confidential?
Yes. All information regarding assessment and referral services will be securely and confidentially maintained by the EAP. We guarantee that no information concerning your personal situation or even your participation in the EAP program will be released, except as required by law.
Where do I start?
To make an appointment or to discuss your situation over the phone with a counselor, call the Center at 904-229-5038. All calls are completely confidential.
4856 First Coast Highway Fernandina Beach, FL 32034 Tel: 904-229-5038
Last updated July 03, 2019
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CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION
PLEASE READ IT CAREFULLY
The Health Insurance Portability & Accountability Act of 1996 ("HIPAA") is a Federal program that requests that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally are kept properly confidential. This Act gives you, the patient, the right to understand and control how your personal health information ("PHI") is used. HIPAA provides penalties for covered entities that misuse personal health information.
As required by HIPAA, we prepared this explanation of how we are to maintain the privacy of your health information and how we may disclose your personal information.
We may use and disclose your medical records only for each of the following purposes: treatment, payment and health care operation.
•Treatment means providing, coordinating, or managing health care and related services by one or more healthcare providers. An example of this is a primary care doctor referring you to a specialist doctor.
•Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collections activities, and utilization review. An example of this would include sending your insurance company a bill for your visit and/or verifying coverage prior to a surgery.
•Health Care Operations include business aspects of running our practice, such as conducting quality assessments and improving activities, auditing functions, cost management analysis, and customer service. An example of this would be new patient survey cards.
•The practice may also be required or permitted to disclose your PHI for law enforcement and other legitimate reasons. In all situations, we shall do our best to assure its continued confidentiality to the extent possible.
We may also create and distribute de-identified health information by removing all reference to individually identifiable information.
We may contact you, by phone or in writing, to provide appointment reminders or information about treatment alternatives or other health-related benefits and services, in addition to other fundraising communications, that may be of interest to you. You do have the right to "opt out" with respect to receiving fundraising communications from us.
The following use and disclosures of PHI will only be made pursuant to us receiving a written authorization from you:
•Most uses and disclosure of psychotherapy notes;
•Uses and disclosure of your PHI for marketing purposes, including subsidized treatment and health care operations;
•Disclosures that constitute a sale of PHI under HIPAA; and
•Other uses and disclosures not described in this notice.
You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your prior authorization.
You may have the following rights with respect to your PHI.
•The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures of family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to honor a request restriction except in limited circumstances which we shall explain if you ask. If we do agree to the restriction, we must abide by it unless you agree in writing to remove it.
•The right to reasonable requests to receive confidential communications of Protected Health Information by alternative means or at alternative locations.
•The right to inspect and copy your PHI.
•The right to amend your PHI.
•The right to receive an accounting of disclosures of your PHI.
•The right to obtain a paper copy of this notice from us upon request.
•The right to be advised if your unprotected PHI is intentionally or unintentionally disclosed.
If you have paid for services "out of pocket", in full and in advance, and you request that we not disclose PHI related solely to those services to a health plan, we will accommodate your request, except where we are required by law to make a disclosure.
We are required by law to maintain the privacy of your Protected Health Information and to provide you the notice of our legal duties and our privacy practice with respect to PHI.
This notice if effective as of January 1, 2019 and it is our intention to abide by the terms of the Notice of Privacy Practices and HIPAA Regulations currently in effect. We reserve the right to change the terms of our Notice of Privacy Practice and to make the new notice provision effective for all PHI that we maintain. We will post and you may request a written copy of the revised Notice of Privacy Practice from our office.
You have recourse if you feel that your protections have been violated by our office. You have the right to file a formal, written complaint with office and with the Department of Health and Human Services, Office of Civil Rights. We will not retaliate against you for filing a complaint.
Feel free to contact SeaCoast Health for more information, in person or in writing.