Billing Frequently Asked Questions
What are the payment methods accepted at the clinic?
You can pay in cash, by check or credit card on the day of your appointment. We will ask you to leave the number of your credit card in your account, which would be used to cover the costs of medical services made outside your appointment, such as telephone calls.
At the clinic, do you accept health insurance?
Yes, we accept most major insurances.
What is the difference between a follow-up or routine appointment and a prolonged follow-up appointment?
The difference is its duration; A routine appointment is usually scheduled for 20-25 minutes and an appointment prolonged for 45-50 minutes. If you have a therapist and the doctor is only prescribing your medications, a 20-minute visit is usually enough. If you are receiving medical attention and your psychiatrist's therapy, a visit of at least 45 minutes is more appropriate. If you have many issues to discuss with your doctor, it is better to make an extended appointment to avoid feeling rushed.
What happens in case I have to cancel my appointment?
Rescheduling an appointment will be easy to do online at our secure patient portal. You can also call us at 904-229-5038. We ask that you give us 24 business hours before your appointment if you will need to cancel or reschedule so that we have time to offer that slot to another patient if needed. Last minute cancellations will be discussed in the first session.
Why do you charge for phone calls?
In our experience, doctors make about 1 to 2 hours of indirect services per day. The indirect services consist of activities related to your care, such as answering phone calls, answer emails, make letters and complete documents. Most doctors do not get paid for these services related to your care so they're time provision for you is limited. We believe that it is fairer and simpler to charge for service based on an hourly rate. If you do not use these services, you will not be paying for them. But if one day you need them, your doctor will be available. Take note that your credit card will be processed at the time of service by telephone calls. There will be no charge, if your call is related to questions that are not clinical, for example making an appointment, canceling it or asking questions related to payments and collections.
All patients are required to maintain a credit card on file with the patient portal for session fees, copays, missed appointment fees, and other applicable fees as outlined in patient policies. We accept Visa, Mastercard, Discover, and American Express.